Insights

Our latest POV on how customer experience drives everything from concept and creative to design and technology

Driving Insights Into Action

By Jim Bass, CX-PRO One of the most effective ways to cultivate customer loyalty is to take action on their feedback. …but it’s always an easy thing to do. In today’s world of technology, social media and big data the volume of customer feedback and its metadata can be overwhelming. Sometimes just deciding on where […]

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