Our latest POV on how customer experience drives everything from concept and creative to design and technology

What Is The Value Of Customer Delight In Self-Service Experiences

(Hint: Not As Valuable As You Might Think) Find yourself in a group of customer experience (CX) professionals, and phrases like “delighting the customer” or “creating moments of wow” will pepper the discussions. You will learn that delighting your customers will result in increased loyalty, share of wallet and a positive word of mouth.  Few […]

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