Our latest POV on how customer experience drives everything from concept and creative to design and technology

What Huck Finn, The U.S. Army, and Your Company’s Digital Transformation May Have in Common

One of my favorite sentences is in the Introduction to Mark Twain’s Adventures of Huckleberry Finn: “When Huck opens that window to take off from home, the reader has the same thrill of anticipation one feels after hearing the first few bars of a Miles Davis solo.” —Peter Watrous, The New York Times It is a favorite […]

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