Services

Time-tested methods to improve your customer experience and business performance

Services Reimagine Reimagine Your

Customer Experience

Establish competencies and best practices for your CX program

  • Customer Experience Vision & Strategy
  • Experience Design, Improvement & Innovation
  • Customer Insights & Understanding
  • Customer-Centric Culture
  • Organizational Adoption & Accountability
  • Metrics, Measurement & ROI
  • Customer Experience Vision & Strategy
  • Experience Design, Improvement &
  • Customer Insights & Understanding
  • Customer Centric Culture
  • Organizational Adoption & Accountability
  • Metric, Measurement & ROI
Services Reimagine
Services Enable Create Product &

Service Experiences

Plan and build interactive experiences to increase customer satisfaction

  • Assessment & Platform Selection
  • Planning & Roadmaps
  • Product Service Experiences
  • eCommerce & Product Information
  • Management Platforms
  • Digital Transformations
  • Branding Services
  • Workforce Enablement & Portals
  • Personalization Platforms
  • Assessment & Platform Selection
  • Planning & Roadmaps
  • Product Service Experiences
  • eCommerce & Product Information
  • Management Platforms
  • Digital Transformations
  • Branding Services
  • Workforce Enablement & Portals
  • Personalization Platforms
Services Enable
Services Grow Drive Engagement,

Conversion & Loyalty

Create relevant, personalized and timely content to serve customers

  • Content Strategy & Production
  • Next-Gen Loyalty Programs
  • Launch Planning and Execution
  • Demand Generation Strategies
  • Content Strategy & Production
  • Next-gen Loyalty Programs
  • Launch Planning & Execution
  • Demand Generation Strategies
Services Grow
Services Measure Optimize Your

Customer Journey

Address journey friction points to exceed business goals

  • Evaluate Journey Analytics
  • Prioritize Recommendations
  • Test Customer Experiences
  • Optimize the Experiences
  • Evaluate Journey Analytics
  • Prioritize Recommendations
  • Test Customer Experiences
  • Optimize the Experiences
Services Measure

Global CIO

"Macquarium is the McKinsey of Design. Their work with us changed the way we think about Digital and about Customers. This is what we hope would happen through our partnership."

Partners

Macquarium has strategic partnerships to meet the diverse needs of our clients. If you are interested in becoming a partner, please contact us at info@macquarium.com.