Our latest POV on how customer experience drives everything from concept and creative to design and technology
Accelerate Your Voice Development With Banter
Posted by Will Payman on August 8, 2019
- Customer Experience, Voice
Macquarium is pleased to announce a new strategic alliance with Banter Technology to support the development of the next generation of voice-driven experiences. The Banter Intelligent Conversation Platform allows brands to create conversational experiences that can then be deployed across multiple smart speakers, in-app voicebots and chatbots, and even IVR, allowing for a high quality conversational experiences in all channels.
Carlos Pimenta, Macquarium CEO states, “As a digital agency that specializes in customer experience, we focus on making customers' lives easier and more enjoyable. For several task-oriented use cases, voice can be a more convenient and timely channel for customers to interact with a company. The Banter Intelligent Conversation Platform’s ability to understand multiple customer intents enables us to create better voice experiences for customers. Their platform allows us to design a conversational experience once and then deploy it across multiple devices and channels, which provides compelling value and speed to market for our clients.”
"Partnering with Macquarium brings a whole range of professional services, from customer research, business strategy, design, commerce, and advanced analytics", states Susan Hura, CEO of Banter Technology. "Macquarium's customer experience expertise makes them a perfect partner for helping clients integrate voice into their digital touch-points."
If you would like to know more about the Banter Intelligent Conversation Platform and how voice can improve your customer experience, let's start a conversation.
- Accelerate Your Voice Development With Banter
- Exploring Augmented Reality Use Cases
- Voice Is Changing Customer Experience. Are You Ready?
- How to Plan and Run Customer Journey Mapping Workshops
- Time to Take Voice Seriously? - Part 2
- Time to Take Voice Seriously? - Part 1
- Reimagining the Online Travel Experience
- Spreading Joy With Krispy Kreme Doughnuts
- Macquarium to Speak at CX Talks Dallas 2018
Success! You are on the list.
Want more articles like these? Sign up to receive future blog posts