About Us

Pioneering digital customer experiences for over two decades

Creating a seamless flow is at the heart of designing exceptional customer experiences.

Our belief in the transformative effect of superior customer experiences has inspired our company purpose: “to make customers’ lives easier and more enjoyable.” This pursuit has driven Macquarium to become a leading CX consultancy that helps its clients realize growth through experience-driven transformations.

Made in

Atlanta

We are headquartered in Atlanta with business operations in Washington, D.C., Houston, Chicago, Charlotte and San Francisco. While our offices are in the U.S., the impact of our work is worldwide.

Macquarium Office Map

The MQ Method

We employ a design thinking methodology to achieve results for our clients and their customers

MQ Process Graphic Define
MQ Process Graphic Craft
MQ Process Graphic Synchronize
MQ Process Graphic Optimize

Understand problems through customer, stakeholder, and competitive research.

Design customer touchpoint experiences that enhance their journey.

Eliminate the journey gaps by orchestrating a unified experience.

Leverage qualitative and quantitative research for continual improvement.

MQ Process Graphic Define

Understand problems through customer, stakeholder, and competitive research.

MQ Process Graphic Craft

Designer customer touchpoint experiences that enhance their journey.

MQ Process Graphic Synchronize

Eliminate the journey gaps by orchestrating a unified experience.

MQ Process Graphic Optimize

Leverage qualitative and quantitative research for continual improvement.

Industries Served

Macquarium brings experience and insights from our work in various sectors to deepen the value we provide our clients.

  • Technology Logo
    Technology
  • Consumer Goods & Services Logo
    Consumer Goods
    & Services
  • Telecommunications Logo
    Telecommunications
  • Entertainment Logo
    Entertainment
  • Travel & Tourism Logo
    Travel & Tourism
  • Financial Services Logo
    Financial Services
  • Utilities Logo
    Utilities
  • Healthcare Logo
    Healthcare
  • Manufacturing Logo
    Manufacturing
  • Restaurants & QSR Logo
    Restaurants & QSR
  • Education Logo
    Education
  • Retail Logo
    Retail
Macquarium in the

Community

We actively support a number of non-profit organizations, including HEAT, AJFF, Rotary and CXPA. We also encourage our employees to get involved and support them in their fundraising efforts. As part of our effort to "pay it forward" we co-founded and sponsor CX Talks, a customer experience conference series.

Macquarium in the

Community

We actively support a number of non-profit organizations, including HEAT, AJFF, Rotary and CXPA. We also encourage our employees to get involved and support them in their fundraising efforts. As part of our effort to "pay it forward" we co-founded and sponsor CX Talks, a customer experience conference series.

Macquarium's

Theater

We have an in-house theater with stadium-style seating in our Atlanta office where we host non-profit events, industry conferences, and educational forums. Contact us if you are interested in hosting an event at our facility.

Macquarium's

Theater

We have an in-house theater with stadium-style seating in our Atlanta office where we host non-profit events, industry conferences, and educational forums. Contact us if you are interested in hosting an event at our facility.

Awards

We are grateful for the industry recognition for the work we do for our clients.

  • American Ingenuity Award
  • Ad Age
  • Ad Week
  • Telly Awards
  • IWDA
  • Web Awards
  • CommunicatorAwards
  • AMY
  • Best Places to Work
  • Best and Brightest Companies to Work For