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THE CHALLENGE: Get the Right Information to 47,000 employees
Keeping employees informed isn't easy at Delta Air Lines. The company has 47,000 employees in 461 locations in 96 countries. Complicating matters, Delta's various workgroups and job categories have widely varying information needs.
With its knowledge base fragmented across various portals and processes, how could the company ensure employees have the right information to make informed decisions? Delta's Corporate Communications Department brought in Macquarium to help it meet three goals:
- streamline communications across all channels
- provide new tools for collaboration
- consolidate the airline's information and digital assets
THE SOLUTION: Pull Information Together with a Digital Dashboard
Delta and Macquarium have branded a new communications solution that will provide a digital dashboard of communications throughout the global company. When fully implemented, the new portal will replace literally hundreds of disparate processes and provide one single, dynamic source for all the company's current and historical communications assets.
Future communications initiatives, such as plans and video training tools, will all be created in and stored in online collaboration areas, readily accessible by anyone who needs them.
By flattening the hierarchies for information distribution and breaking down information silos, Delta expects to empower employees for better decision making. The portal is already driving down costs through consolidated processes, increased collaboration, and improved cross-divisional knowledge sharing.
 Download the Delta Intranet case study in PDF format
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